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Common Questions
My Downtown Covington home has overhead lines from the pole to a mast on the roof. What are common issues with this setup?
Overhead service masts are common here. The primary issues are weather-related wear and physical damage. The mast head and service entrance cables are exposed to sun, wind, and our frequent thunderstorms, which can degrade insulation over time. We also see mast arms loosened by tree limbs or improper satellite dish installation. During a service evaluation, we check for proper mast height, secure attachment, and intact weather seals where the conduit enters your roof to prevent water infiltration into your panel.
My Covington home was built around 1988 and the lights dim when the AC kicks on. Is the original wiring just too old?
Your home's electrical system is now about 38 years old. While the original NM-B Romex wiring in Downtown Covington is likely still safe if undisturbed, it was not designed for the concurrent loads of modern 2026 households. Today's homes run multiple high-draw appliances, computers, and charging stations that can overwhelm a panel from that era, causing voltage drops like dimming lights. An assessment of your 150A service's load calculation is a prudent first step to determine if your system meets current NEC standards for capacity.
Who responds fastest for an electrical emergency like a burning smell or total power loss in Downtown Covington?
For a true electrical emergency, call 911 first, then a licensed electrician. From our shop near the St. Tammany Parish Justice Center, we can typically be en route within minutes, using I-12 for quick access across Covington. A burning smell or sudden loss of power often indicates a critical fault at an outlet, switch, or within the panel that requires immediate, safe isolation to prevent fire. We dispatch with diagnostic tools and common replacement parts to begin remediation on site.
How can I prepare my home's electrical system for a Northshore ice storm or a summer brownout?
Preparation focuses on backup power and surge protection. For winter ice storms that can knock out overhead lines, a permanently installed standby generator with an automatic transfer switch is the most reliable solution. For summer brownouts when grid voltage drops during peak AC use, consider an uninterruptible power supply (UPS) for electronics and ensuring your HVAC system is on a dedicated, properly sized circuit. Whole-house surge protection is critical year-round given our storm frequency.
I found a Federal Pacific panel in my 1988 house. Is it safe to add a Level 2 EV charger or a new heat pump?
Adding major loads to a Federal Pacific panel is not recommended. These panels have a known, widespread failure rate where breakers may not trip during an overload or short circuit, creating a significant fire hazard. Before considering a 240-volt Level 2 EV charger or a heat pump, the panel must be replaced with a modern, UL-listed unit. Your existing 150A service may also need an upgrade to 200A to safely support these new high-demand appliances alongside your home's other loads.
We have very flat, damp soil near the Justice Center. Could that affect my home's electrical grounding?
Yes, terrain directly impacts grounding efficacy. Covington's flat coastal plain and damp soil are generally good for grounding electrode conductivity. However, consistently wet conditions can accelerate corrosion on underground ground rods and clamps. We recommend a periodic inspection of your grounding electrode system, especially for homes of your vintage, to ensure all connections are tight and free of corrosion. A poor ground can compromise surge protection and create a shock hazard.
Why do my lights flicker and my modem reboots during storms? Is this a Cleco grid problem or my house?
Flickering during storms is often a grid issue, but your home's protection is your responsibility. Cleco's overhead infrastructure in our area is exposed to Covington's high lightning strike risk, which can cause momentary surges and dips in voltage. These events can damage sensitive electronics like modems and computers. The solution involves installing a whole-house surge protective device at your main panel to clamp utility-side surges, supplemented by point-of-use protectors for critical electronics.
What permits are needed from the City of Covington to replace an electrical panel, and why can't I just do it myself?
Panel replacement always requires a permit from the City of Covington Building Permits Department and a final inspection. This ensures the work meets the current NEC 2023 code, which governs safety standards for arc-fault protection and grounding. In Louisiana, this work must be performed by a contractor licensed by the Louisiana State Licensing Board for Contractors. DIY panel work is illegal, extremely dangerous, and will void your homeowner's insurance in the event of a fire. We handle the entire permit and inspection process.