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Frequently Asked Questions
My smart lights and modem keep resetting during storms. Is this a Duke Energy problem or something in my house?
While Duke Energy manages the grid, seasonal thunderstorm activity in our area creates moderate surge risk that affects every home. Brief flickers or resets often originate on the utility side. However, to protect your investment in sensitive electronics, the solution is installed at your service panel. A whole-house surge protective device, wired at the meter or main panel, is the professional standard to clamp these transient voltages before they reach your circuits.
I want to add a Level 2 EV charger, but my home has a 150A panel from 1994. Is this safe, or do I need an upgrade?
A 150A service provides moderate compatibility, but safety depends on your panel's condition and available breaker space. We must first verify it's not a recalled Federal Pacific panel, which is a known fire hazard and must be replaced. Even with a safe panel, adding a 40-50A circuit for an EV charger or a new heat pump often requires a load calculation. Many 1994-era panels are near capacity, making a service upgrade to 200A a common recommendation for safe, modern operation.
We have flat, rolling land here near the park. Does that affect my home's electrical grounding or power quality?
The flat, rolling plains terrain in our area is generally favorable. It typically allows for proper installation of grounding electrode systems, which is crucial for safety. However, one common issue in established neighborhoods like this is mature tree growth near overhead service drops. During high winds from thunderstorms, limbs can cause flickering or faults. It's wise to keep trees trimmed back from the overhead line running from the pole to your mast.
I'm told I need a permit to replace my electrical panel. What does that involve in Greenwood?
Yes, the Greenwood Department of Community Development Services requires a permit for panel replacements, which ensures the work meets NEC 2020 safety code. As a master electrician licensed through the Indiana Professional Licensing Agency, I handle the entire process: filing the permit, scheduling the rough and final inspections, and providing the certification. This legal framework exists to protect you, guaranteeing the installation is safe and properly documented for future home sales or insurance reviews.
My Old Town Greenwood home's lights dim when the AC kicks on. Is my 1994 wiring too old?
Your electrical system is now about 32 years old. Original NM-B Romex from that era is still serviceable, but modern 2026 appliance loads from multiple high-definition TVs, computers, and kitchen gadgets create a cumulative demand it wasn't designed for. This often causes voltage drop, noticeable as dimming lights. An evaluation can determine if you need new dedicated circuits to safely distribute today's power-hungry electronics.
My power comes in on an overhead wire to a mast on my roof. What are the common issues with this setup?
Overhead mast service is standard here. The most frequent issues involve weather and physical damage. The mast itself can loosen or corrode over decades. The service entrance cables can degrade from UV exposure or be damaged by animals. During heavy ice storms, the weight on the overhead drop can be a concern. A routine inspection checks the mast's integrity, the weatherhead seal, and the conductor condition where they enter your home to prevent water infiltration and faults.
The power just went out and I smell something burning near my panel. How fast can an electrician get here?
For an emergency like a burning smell, which indicates an active fault, dispatch is immediate. From a starting point like the Greenwood Park Mall, we use I-65 for direct access, putting us in most Old Town Greenwood neighborhoods within 8 to 12 minutes. Your first action should be to go to the main breaker and shut off power if it's safe to do so, then call. We prioritize fire-risk calls.
How can I prepare my Greenwood home's electrical system for summer brownouts or winter ice storms?
For summer AC peaks that strain the grid, consider hardwiring a standby generator with an automatic transfer switch—this keeps essentials running during an outage. For winter lows near 12°F, ensure heat pump auxiliary strips and thermostats are serviced. In both seasons, whole-house surge protection is critical, as grid fluctuations during storms are a primary cause of damage to appliances and electronics. These are permanent upgrades that provide resilience.