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Common Questions
There's a burning smell coming from our electrical panel and we've lost power. How quickly can a master electrician get here?
A burning odor demands immediate action. From our base near Northern Illinois University, we can typically dispatch a truck via I-88 and be at your Highland Park home within 10-15 minutes for an emergency like this. Our priority is to safely disconnect the affected circuit and assess the source—often a failing breaker or loose connection—to prevent a potential fire.
We just bought a 1976 home with a Federal Pacific panel. Can we add a Level 2 EV charger or a new heat pump system?
Your Federal Pacific panel is a known fire hazard and should be replaced immediately, regardless of any new installation. Even if it weren't, your existing 100-amp service is insufficient for a Level 2 EV charger or a modern heat pump on top of other household loads. A full service upgrade to 200 amps is the necessary first step to safely add these high-demand systems.
We want to upgrade our electrical panel. What permits are needed from the City of DeKalb, and do the new 2023 code rules apply?
All panel upgrades in DeKalb require a permit from the Building and Inspection Division and a final inspection. The 2023 National Electrical Code (NEC) is in effect, mandating modern safety devices like AFCI breakers for most living areas. As a master electrician licensed by the Illinois Department of Financial and Professional Regulation, I handle the permit application, ensure all work meets the current NEC, and coordinate the final inspection with the city.
Our Highland Park house was built in 1976. Why are the lights dimming every time we turn on the microwave or air conditioner?
Homes from the late '70s, especially in original Highland Park neighborhoods, were wired for a different era. Your 50-year-old NM-B Romex and 100-amp service panel were designed for far fewer and less powerful appliances than we use today. Modern kitchens and HVAC systems create simultaneous high loads that can overwhelm that original infrastructure, causing voltage drops you see as dimming lights.
We're on the flat prairie near NIU. Does the soil type here affect our home's electrical grounding?
Yes, DeKalb's prairie soil composition directly impacts your grounding electrode system's effectiveness. Dry, compacted soil has higher resistance, which can hinder a proper ground connection. We test ground resistance as part of any panel upgrade or service evaluation and may need to drive additional grounding rods or use a grounding enhancement material to achieve the low-resistance path required by code for safety.
Our smart TVs and computers keep getting glitchy after thunderstorms roll through DeKalb. Is this a ComEd grid issue or a problem with our house wiring?
ComEd's overhead lines in our area are exposed to moderate surge risk from seasonal thunderstorms. While some grid fluctuations are normal, persistent issues with sensitive electronics point to inadequate whole-house surge protection at your service entrance. Properly installed Type 1 and Type 2 surge protective devices can shield your home's entire circuit from these external and internally generated spikes.
How should we prepare our home's electrical system for DeKalb's sub-zero winter ice storms and summer brownouts?
For winter, ensure your heating system's electrical components are serviced and consider a hardwired backup generator with a proper transfer switch, as portable units are unsafe to run indoors. For summer peaks, having a licensed electrician evaluate your panel's capacity and balance the load can prevent overloading during brownouts. In both seasons, whole-house surge protection is critical for the increased grid instability.
Our power comes in on an overhead mast. What are the common issues with this setup as our home gets older?
Overhead service masts are subject to weather, ice load, and wear. Common issues include masthead conduit corrosion, loose service cable connections at the weatherhead, and strain on the mast itself from the utility drop. These can lead to power interruptions or arcing. During a service upgrade, we often replace the entire mast assembly with new, code-compliant components to ensure a secure and weather-tight connection for decades.