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Questions and Answers
My smart TV and router keep resetting after storms in Madison. Is this a problem with Madison Gas and Electric or my house wiring?
While Madison Gas and Electric works to maintain grid reliability, seasonal thunderstorms introduce moderate surge risks that can travel into your home. Sensitive electronics are the first to show symptoms. This is often a house wiring issue, specifically a lack of proper whole-house surge protection at your service entrance. Point-of-use surge strips are not sufficient for the major energy spikes that can accompany lightning or utility switching events.
I smell burning plastic from an outlet in my Madison home. How fast can an electrician get here?
For a burning smell, which indicates an active fire hazard, you should call 911 immediately and then an electrician. From Tenney Park, a local master electrician can typically dispatch a truck that would use I-90/94 to reach most Tenney-Lapham addresses within 10-15 minutes for a true emergency. The priority is to secure the home and isolate the fault before any further damage occurs.
How should I prepare my Madison home's electrical system for a severe ice storm or winter brownout?
Winter preparedness starts with ensuring your heating system's electrical circuits are in good health, as a failure during -20°F weather is critical. Consider having a licensed electrician install a manual transfer switch for a generator, which is the only safe way to back up essential circuits. For brownouts, which are prolonged low-voltage events, unplug sensitive electronics to prevent damage from erratic power. Whole-house surge protection also guards against spikes when utility power is restored.
My overhead service mast looks old and has ice buildup in winter. Who is responsible for fixing it, me or the utility?
Responsibility is clearly divided. Madison Gas and Electric owns and maintains the utility drop lines from the pole to your weatherhead. You, the homeowner, own and are responsible for the service mast, weatherhead, and everything from that point into your home. An aging or damaged mast is a serious concern, as ice load or wear can cause it to fail, pulling live wires down. This repair requires a permit from the City of Madison Building Inspection Division.
I have a 100A panel and want a Level 2 EV charger and a heat pump. Is my 1978 Madison home's system safe for this?
With a 100-amp service from 1978, adding both a heat pump and an EV charger simultaneously is not safe without a major upgrade. The combined startup and running loads would severely overload your panel, creating a fire risk. Furthermore, if your panel is the recalled Federal Pacific brand, it presents a known failure hazard and must be replaced regardless. A service upgrade to 200 amps is the standard, code-compliant solution for this modern load profile.
I need a panel upgrade. What permits are required from the City of Madison, and why can't I just do it myself?
A service upgrade or panel replacement always requires an electrical permit from the City of Madison Building Inspection Division. The work must be performed by a master electrician licensed by the Wisconsin Department of Safety and Professional Services, as it involves the service entrance and life safety systems. DIY work on this scale is illegal and dangerous, and it will fail inspection, void insurance, and create a hazard. We handle the NEC 2023 compliance and all red tape, ensuring the system is safe and legally recognized.
My Tenney-Lapham home was built in 1978 and the lights dim when the microwave runs. Is the original wiring failing?
Your home's electrical system is now 48 years old, which is a significant lifespan for residential wiring. The NM-B Romex cable installed then was designed for the appliance loads of that era, not the concurrent demands of a modern kitchen, home office, and entertainment center. This mismatch often leads to voltage drop, seen as dimming lights, because the original circuits are simply overloaded. A capacity evaluation by a master electrician is the prudent first step.
Does the hilly, glacial soil near Tenney Park affect the safety of my home's electrical grounding?
Yes, the rolling glacial topography and soil composition in our area can directly impact grounding system effectiveness. Rocky or variable soil can lead to a high-resistance ground, which compromises safety by preventing proper fault current flow. The grounding electrode system, including rods and connections, should be tested periodically. Proper grounding is not just about code compliance; it's a fundamental layer of protection for your family and electronics.