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Common Questions
Our home was built around 1984. Is the original electrical wiring still safe and up to modern power demands?
A 42-year-old electrical system often lacks the capacity for today's usage. Original NM-B Romex from that era may not be rated for the constant loads of modern appliances and home offices. In Quail Hollow, we commonly find undersized kitchen and laundry circuits that now trip frequently. Upgrading key circuits and evaluating your 100A service panel is a practical first step to prevent overloads.
The power just went out and I smell something burning near the panel. How fast can an electrician get here?
For a burning smell or complete power loss, dispatch is immediate. From Sandy City Hall, our vans use I-15 for a direct route, typically arriving in your Quail Hollow neighborhood within 10 to 15 minutes. Please shut off the main breaker at the panel if it is safe to do so, and evacuate the area immediately if you see smoke or sparks. This protocol prevents fire spread while we respond.
How should I prepare my home's electrical system for summer brownouts or winter ice storms?
Preparation focuses on protection and backup. For summer AC peaks, ensure your panel and air conditioning disconnect are in good condition to handle the startup surge. A hardwired generator with a proper transfer switch is the safest solution for winter outages, as portable generators connected incorrectly can backfeed and endanger utility crews. Installing surge protection defends your appliances from grid fluctuations common during both seasons.
I have an old 100-amp panel and want to add an electric car charger. Is my system compatible?
Compatibility depends on your panel's brand and condition. Many Sandy homes from the 1980s have Federal Pacific panels, which are a known fire hazard and must be replaced before adding any major load. Even with a safe panel, a 100A service often lacks the spare capacity for a Level 2 EV charger or a new heat pump. A full load calculation and likely a service upgrade to 200A are required for safe, code-compliant installation.
My power comes from an underground line. Does that change the kind of electrical maintenance I need?
Underground service laterals, common in Quail Hollow, are generally more reliable against weather but present unique issues. The main concern is accessibility; the line from the utility transformer to your meter is buried, so repairs require excavation. Homeowners are typically responsible for the segment from the meter to the house. We inspect the meter enclosure, conduit entry, and grounding for corrosion or damage, which are critical checkpoints for an underground system.
What permits are needed for an electrical panel upgrade in Sandy, and who handles that?
A panel replacement or upgrade always requires a permit from the Sandy City Building & Safety Division, with inspections to ensure NEC 2023 compliance. As a Utah Division of Professional Licensing master electrician, I manage the entire permit process for the homeowner. This red tape is essential—it verifies the work is safe, updates the city's records, and is often required by your insurance company, especially when replacing a hazardous panel like Federal Pacific.
My lights flicker and my computer reboots sometimes. Is this a problem with Rocky Mountain Power or my house wiring?
Flickering usually points to a loose connection, either at an outlet in your home or at the service entrance. While Rocky Mountain Power manages the grid, Sandy's moderate surge risk from seasonal lightning can also stress sensitive electronics. Diagnosing this starts inside your home by checking the panel's bus bars and connections. Whole-house surge protection is a recommended safeguard for modern smart home systems against both internal and external voltage spikes.
We live on a rocky hillside. Could that affect our home's electrical grounding?
Yes, rocky soil presents a significant challenge for grounding electrode systems. Proper earth contact is critical for safety, directing fault current away from the home. The shallow, rocky terrain common near the Sandy foothills often requires specialized grounding techniques or additional electrodes to achieve the low resistance mandated by code. An inadequate ground can lead to erratic appliance behavior and poses a shock hazard.