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Frequently Asked Questions
How should I prepare my home's electrical system for summer brownouts and winter ice storms?
For the intense summer AC peak season, ensure your panel connections are tight and consider a hard-wired surge protector to guard against voltage swings. For winter preparedness, having a licensed electrician verify the integrity of your service mast and overhead connections is key before ice loads hit. A properly installed and permitted generator interlock kit provides the safest backup power option for both scenarios.
My power is out and I smell something burning near the panel, what do I do?
Immediately turn off the main breaker at your panel and call for emergency service. For a Westway Estates residence, we can dispatch from our base near Westway Community Park, taking I-10 for a rapid 10-15 minute response. A burning odor often indicates a failing connection at a bus bar or breaker, which is a serious fire hazard that requires immediate professional diagnosis and repair.
Why are my lights dimming when the fridge and microwave run in my Westway Estates home?
Your home's electrical system is approximately 37 years old, built in 1989. It was designed for a different era of appliance usage, with NM-B Romex wiring and a 100-amp service that is now undersized for modern concurrent loads. The cumulative demand from today's electronics, multiple kitchen appliances, and air conditioning can easily overwhelm the original capacity, causing voltage drops that manifest as dimming lights.
What's involved in getting a permit for a panel upgrade from the City of El Paso?
The process involves submitting detailed load calculations and a site plan to the City of El Paso Planning and Inspections Department. All work must comply with the currently adopted NEC 2023. As a Master Electrician licensed by the Texas Department of Licensing and Regulation, I handle the entire permit application, scheduling of inspections, and ensure the final installation is certified, so you have a permanent record for insurance and resale.
Can my 1989 home with a 100-amp panel handle adding a Level 2 EV charger or new heat pump?
Safely, no. A 100-amp panel from that era is already near its limit with standard household loads. Adding a Level 2 charger (requiring a 40-50 amp circuit) or a heat pump would necessitate a full service upgrade to 200 amps. Furthermore, if your panel is the recalled Federal Pacific brand, it must be replaced immediately for safety before any new circuits can be added, as these panels are known for failing to trip during overloads.
I have overhead lines to my house. What are the common issues I should watch for?
Overhead service masts, common in Westway, are exposed to the elements. Look for weatherhead cracking, mast arm rust, or where the service drop cable attaches to your house. High winds can cause abrasion or sway, and ice accumulation in winter can add dangerous weight. Any sagging or damage to these components is an urgent concern for El Paso Electric and requires a licensed electrician to coordinate a safe repair with the utility.
My smart TVs and routers keep getting fried after storms. Is this an El Paso Electric grid issue?
While grid fluctuations can occur, the primary issue in our high desert basin is the frequent and intense lightning, which induces massive power surges. El Paso Electric's infrastructure can only mitigate so much. Protecting your modern electronics requires a layered approach: whole-house surge protection installed at your main service panel, coupled with point-of-use surge protectors. This is a critical investment for any Westway home.
Does the rocky, high desert soil near Westway Community Park affect my home's electrical grounding?
Yes, significantly. Achieving a low-resistance grounding electrode system, as required by code, is more challenging in rocky, dry soil. This can compromise the effectiveness of your home's grounding, which is vital for surge dissipation and safety. We often need to drive multiple ground rods or use specialized grounding plates to meet the 25-ohm requirement, especially for older homes that may have undersized or corroded ground rods.