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FAQs
We lost all power and smell something burning. How fast can a master electrician get to our house in Rough Hollow?
For a burning smell or total power loss, we treat it as a priority dispatch. From our staging area near Lakeway City Park, we can typically be at your Rough Hollow home within 10 to 15 minutes using TX-71. Our first action is to safely kill power at the main disconnect to mitigate immediate fire risk before diagnosing the issue, which is often a failed breaker, overheated connection, or faulty appliance.
We have a 2003 Challenger electrical panel. Is it safe to add a Level 2 EV charger or a new heat pump?
Installing high-demand equipment on a known hazardous panel is not safe. Challenger panels have a high failure rate and are associated with fire risks, regardless of available amperage. Your 150-amp service may have the theoretical capacity, but the panel's bus bars and breakers are unreliable. The required first step is a full panel replacement with a modern, UL-listed unit and AFCI breakers to create a safe foundation for any new 240-volt circuit.
How should I prepare my Lakeway home's electrical system for summer brownouts or a winter ice storm?
For summer peak loads, ensure your HVAC system is serviced and consider a hard-wired generator with an automatic transfer switch for essential circuits. In winter, ice can bring down lines, making the same generator critical. Proactive measures include installing a whole-house surge protector to guard against voltage fluctuations when power is restored. Having an electrician verify your panel's connections and capacity now prevents emergencies during extreme weather.
Our power comes from an underground line. Does that affect maintenance or how we add an exterior outlet?
Underground service laterals, common in Rough Hollow, are generally more reliable against weather but require specialized locating equipment for any excavation. Adding an exterior outlet or circuit involves running new conduit from your panel, often through the rocky substrate, and complying with strict NEC wet-location codes for burial depth and wiring type. All work must be permitted through the City of Lakeway, and we coordinate any necessary marking of the underground utility lines.
Our smart TVs and computers in Lakeway keep resetting during storms. Is this a problem with Pedernales Electric?
Frequent lightning in our area creates high surge risk on the Pedernales Electric Cooperative grid. While the utility manages large-scale infrastructure, transient voltage spikes easily pass through to your home's sensitive electronics. A whole-house surge protector installed at your main panel is the definitive defense, absorbing those hits before they reach your devices. Point-of-use surge strips offer an additional layer but cannot stop a major surge entering on the service lines.
What are the rules for getting an electrical permit in Lakeway, and why does it matter for a simple panel swap?
All major electrical work in Lakeway requires a permit from the City Building and Development Services office and must be performed by a contractor licensed by the Texas Department of Licensing and Regulation (TDLR). This isn't bureaucracy; it's vital safety assurance. A 'simple' panel swap must adhere to the 2023 NEC, which includes updated AFCI and surge protection requirements. The permit process ensures a city inspector verifies the work, protecting your home's insurance validity and resale value.
We live on a rocky hillside near the park. Could that be causing our intermittent electrical issues?
Yes, rocky soil like ours around Lakeway City Park significantly impacts grounding. A proper grounding electrode system requires good soil contact to safely dissipate fault currents and stabilize voltage. Rocky terrain often leads to high resistance grounding, which can cause voltage fluctuations, equipment damage, and even prevent GFCI and AFCI breakers from functioning correctly. Testing and potentially upgrading your grounding electrodes is a key step in resolving these intermittent problems.
Our Rough Hollow home was built in 2003. With so many new gadgets, why do the lights dim when the AC kicks on?
Your 23-year-old electrical system was designed for a different era of power consumption. Original NM-B Romex wiring in Rough Hollow is often insufficient for today's high-draw appliances like tankless water heaters and multiple large-screen TVs, which can overload circuits. A 150-amp service panel, once considered ample, now frequently operates near its limit in modern homes. Upgrading specific branch circuits or the main service capacity is a common solution to restore stable voltage and prevent nuisance tripping.