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Questions and Answers
We've lost power and smell something burning near the electrical panel. How fast can a master electrician get here?
From our dispatch near Frick Park, we can typically reach homes in Point Breeze within 10 to 15 minutes using I-376. A burning smell indicates an active fault, such as a failing breaker or overheated connection, which is an immediate fire risk. Upon arrival, our first action is to safely isolate the problem at the service entrance to prevent further damage before diagnosing the specific component failure.
Our Point Breeze home was built in 1992. Why are the lights flickering every time we use the microwave?
Your electrical system is now 34 years old. The original NM-B Romex wiring from 1992 was installed for a different era of appliance loads. Modern microwaves, air fryers, and computer equipment draw more current and can cause voltage drops on older circuits, leading to flickering lights. This is often a sign that the circuit is overloaded or that connections at outlets and switches have degraded over time, increasing resistance and heat.
Our overhead service mast was damaged in a wind storm. Who handles the repair, the utility or an electrician?
This is a common scenario with overhead lines in Pittsburgh. Duquesne Light owns and repairs the service drop wires from the pole to your mast. However, the mast, weatherhead, and the conduit attached to your house are your responsibility and require a licensed electrician to repair. We coordinate the work, ensuring the mast assembly meets current code for height and clearance before the utility reconnects their lines.
We live in the rolling valley near Frick Park. Could the terrain be affecting our home's electrical grounding?
Yes, the rocky, variable soil common in Pittsburgh's river valleys can challenge grounding electrode systems. A proper ground requires low-resistance contact with the earth, which rocky soil inhibits. This can lead to erratic breaker operation and poor surge protection. We often need to install additional grounding rods or use chemical ground enhancement to achieve a reliable, code-compliant ground path for homes in this terrain.
We have a 100-amp Federal Pacific panel. Can we safely add a Level 2 EV charger or a heat pump?
No, not safely. Federal Pacific panels are a known fire hazard due to breakers that can fail to trip during an overload. Before considering any major addition, this panel must be replaced. Even with a new panel, a 100-amp service is typically insufficient for the simultaneous load of a Level 2 EV charger (40-50 amps), a heat pump, and modern household appliances. A full service upgrade to 200 amps is the standard, code-compliant solution for Point Breeze homes adding these systems.
How should we prepare our home's electrical system for Pittsburgh ice storms and winter brownouts?
Winter heating surges and ice storms strain both the grid and your home's wiring. Ensure your heating system is on a dedicated, properly sized circuit. For brownout protection, consider installing a generator with a professionally wired transfer switch to prevent backfeed, which is illegal and deadly. Hardwired surge protection is also advised, as grid fluctuations during recovery can damage sensitive electronics.
What permits and codes apply for a panel upgrade in a Pittsburgh home?
All electrical work in Pittsburgh requires a permit from the Department of Permits, Licenses, and Inspections and must comply with the 2023 National Electrical Code, which Pennsylvania has adopted. As a master electrician licensed by the Pennsylvania Department of Labor and Industry, I handle the permit application, schedule the required inspections, and ensure the installation meets all code requirements for service sizing, AFCI/GFCI protection, and grounding.
Our smart TVs and routers keep resetting during Pittsburgh thunderstorms. Is this a Duquesne Light issue or a problem with our house?
While Duquesne Light manages the grid, seasonal thunderstorms cause moderate surge risk that can affect any home. The problem is usually insufficient protection at your point of use. Whole-house surge protective devices installed at your main panel are now required by the NEC for new services and are critical for safeguarding modern electronics. They work in tandem with point-of-use strips to manage the surges that pass through the utility lines.