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Comfort Connection
FAQs
What's involved in getting an electrical meter moved on a house with overhead lines like most in Gresham?
Relocating an overhead meter and mast is a coordinated project. It requires a City of Gresham electrical permit and close coordination with Portland General Electric, as they own the meter and the service drop. The process involves installing a new weatherhead and mast to current NEC 2023 clearances, scheduling a PGE disconnect and reconnect, and ensuring the new location provides proper access and meets all structural requirements for the overhead service cables.
We have a 100-amp panel and want to add a heat pump and an EV charger. Is our current electrical service safe and sufficient?
A 100-amp service from 1981 is almost certainly insufficient for those additions and may not be safe. First, we must check for a Federal Pacific panel, which is a known fire hazard and requires immediate replacement. Even with a safe panel, adding a Level 2 EV charger and a heat pump typically requires a service upgrade to 200 amps. Modern heat pumps alone can demand 30-50 amps, pushing an older 100-amp system beyond its safe limits.
My power is completely out and I smell something burning from an outlet. How fast can an electrician get to Holly Brook?
For an emergency like a burning smell, which indicates an active fire risk, we treat it as a priority dispatch. From a start point near Gresham City Hall, we can typically be en route via I-84 within minutes for a 10-15 minute response to Holly Brook. Our first instruction is always to shut off power at the breaker to that circuit if it is safe to do so, and call 911 if you see smoke or flames.
How should I prepare my Gresham home's electrical system for winter ice storms and potential brownouts?
Winter peaks, with lows around 28°F, strain the grid and home systems. Ensure your heating system is serviced and its dedicated circuit is clear. For brownout protection, consider a standby generator installed with a proper transfer switch; never backfeed through an outlet. Given the surge risk from ice-laden lines, verifying your grounding electrode system is intact and installing surge protection are key preparatory steps to safeguard your appliances.
We have huge trees over our power line in Holly Brook. Could that be causing electrical problems in the house?
Yes, a heavy tree canopy near your service mast or the utility lines is a common issue. Branches rubbing against overhead lines can cause interference, arcing, and momentary power dips you might notice as flickering lights. Furthermore, root systems in our soil can disrupt underground grounding electrode conductors, compromising your home's critical safety path for fault current. An inspection can assess line clearance and test your grounding integrity.
I want to upgrade my panel. What permits are needed from the City of Gresham, and do you handle that?
A panel upgrade always requires a permit from the City of Gresham Building Division and a subsequent inspection to ensure compliance with the 2023 NEC. As a licensed master electrician, we manage the entire permit process, including the detailed load calculation and site plan required. Our license through the Oregon Building Codes Division (BCD) is your assurance the work meets the latest safety standards, and we coordinate the inspection so you don't have to navigate the red tape.
Our Holly Brook home was built in 1981, and the lights dim when the AC kicks on. Is the original wiring just too old?
Homes from 1981 with original NM-B Romex wiring are now 45 years old. While the insulation can remain serviceable if undisturbed, the core issue is capacity, not just age. Modern 2026 appliance loads—especially in kitchens and laundry rooms—demand far more power than a 1981 system was designed for. This mismatch, not simply wire decay, is the primary reason for voltage drop and dimming lights under load.
Why do my lights in Gresham flicker during windstorms, and is it damaging my computers?
Flickering during storms usually points to intermittent faults on the Portland General Electric overhead distribution lines, a common issue with our moderate surge risk from seasonal ice storms. These voltage sags and micro-outages can absolutely damage sensitive modern electronics like computers and smart home hubs. Installing a whole-house surge protector at your main panel is a critical defense, as power strips offer limited protection from these external grid events.