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FAQs
We want to add a Level 2 EV charger and a heat pump. Our house was built in 2012 with a 150A panel. Is that safe, or do we need an upgrade?
Adding both a Level 2 charger and a heat pump to a 2012-era 150A panel requires a detailed load calculation. While your panel capacity is moderate, the simultaneous demand could overload it. We must also verify the panel brand is not a recalled Federal Pacific unit, which is a known fire hazard and cannot be safely modified. An upgrade to a 200A service with modern AFCI breakers is often the safest path forward for these major additions.
Our lights flicker during thunderstorms, and my new smart TV shut off last week. Is this an AEP Ohio grid problem or something in my house?
Flickering during storms points to grid disturbances from AEP Ohio, which are common with our moderate surge risk from seasonal thunderstorms. However, a TV shutting off suggests a more localized voltage spike made it past your panel's basic protection. Modern electronics are sensitive. Installing a whole-house surge protector at your service entrance is a critical defense, safeguarding your investment from both external grid events and internal surges.
How can I prepare my home's electrical system for ice storms and the summer AC strain that causes brownouts?
For winter ice storms, ensure your generator transfer switch is installed correctly and your heating system's circuits are clearly labeled for priority backup. Summer brownouts from peak AC demand stress compressors and motors. A hardwired surge protector will defend against the voltage fluctuations, and having an electrician verify your condenser's circuit and connections can prevent costly failures during the hottest days.
The power is out and I smell something burning from an outlet. How fast can an electrician get to my house near City Hall?
For an emergency like a burning smell, which indicates an active fire risk, we dispatch immediately. From our base near New Baltimore City Hall, we can use I-77 to reach most homes in the downtown area within that 5-8 minute window. Your first action should be to turn off the breaker for that circuit and call us; we prioritize fire hazards above all other service calls.
We live on the rolling glacial plains near downtown. Could the soil here affect our home's electrical grounding?
Yes, the soil composition on the glacial plains can impact grounding electrode resistance. Rocky or sandy soil doesn't conduct current as well as clay, which can lead to a higher-resistance ground. This is crucial for safety and surge dissipation. During a service upgrade or inspection, we perform a ground resistance test and may need to drive additional grounding rods or use a grounding plate to achieve a code-compliant, low-resistance connection to earth.
I'm adding a circuit myself. Do I need a permit from Stark County, and what code do I have to follow?
Yes, nearly all electrical work beyond a simple like-for-like replacement requires a permit from the Stark County Building Department. Ohio enforces the NEC 2023, and all work must be performed by or under the direct supervision of a licensed electrician, as mandated by the Ohio Construction Industry Licensing Board. We handle the permit process, inspections, and compliance, which is not just red tape—it's your guarantee the work is documented, safe, and insurable.
Our overhead service line came down in a wind storm. Who is responsible for fixing it, AEP Ohio or a private electrician?
The utility, AEP Ohio, owns and maintains the lines up to and including the connection point on your mast or weatherhead. A private electrician handles everything from that point into your home, including the mast, service entrance conductors, and meter base. If the mast itself is damaged, that's our scope of work. We coordinate the repair with AEP to ensure a safe, compliant restoration of your overhead service.
Our 2012 New Baltimore home is having trouble with lights dimming when appliances kick on. Is our wiring just getting old?
Your electrical system is about 14 years old, which is relatively modern. NM-B Romex wiring from that era is still in service, but the problem lies in the load profile. Homes in Historic Downtown from that period were designed for a different set of appliances. Modern 2026 loads—like high-efficiency heat pumps, induction cooktops, and multiple high-draw electronics—can push a standard 150A service to its limits, causing voltage drop you notice as dimming lights.