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Common Questions
My smart lights and TV occasionally flicker during storms. Is this a problem with my house or Duke Energy's grid?
Moderate surge risk from seasonal thunderstorms on the Duke Energy Ohio grid can absolutely cause this. While some flicker is grid-related, consistent issues often point to inadequate whole-house surge protection at your main panel. Modern electronics are sensitive to even minor voltage variations. Protecting your investment requires a layered defense starting at the service entrance.
My Mulberry Village home was built around 1987 and the lights sometimes dim when I use the microwave. Is this normal for an older house?
A 39-year-old electrical system, which is what you have, often struggles with modern loads. Original NM-B Romex wiring from that era was installed before today's high-demand appliances. You're likely experiencing voltage drop because the system wasn't designed for the simultaneous use of multiple devices common in 2026. This is a capacity issue, not just an inconvenience, and it's a sign the panel and circuits should be evaluated.
Who do I call first if I lose all power or smell something burning in my house?
For a total outage, first check if your neighbors are affected and then call Duke Energy Ohio. For a burning smell or sparking, shut off the main breaker at your panel and call a licensed electrician immediately. From Stonelick Township Park, we're typically 10-15 minutes away via I-275 for emergency dispatch. Your safety is the absolute priority in these situations.
We have a lot of trees and hills near Stonelick Township Park. Could that be affecting my home's power quality?
Yes, the rolling hills and dense woodlands common here can impact electrical health. A heavy tree canopy near overhead lines can cause interference and increase outage risk during storms. Rocky or variable soil in these areas can also challenge the effectiveness of your grounding electrode system, which is essential for safety and surge dissipation.
I heard Federal Pacific panels are dangerous. I have a 100A panel from 1987—can I even add a car charger or a new heat pump?
You should plan to replace a Federal Pacific panel immediately, as they are known for failing to trip during overloads, creating a serious fire hazard. Even with a new 200A panel, a 1987-era 100A service lacks the capacity for a Level 2 EV charger and a modern heat pump simultaneously. We would need to perform a full load calculation and likely upgrade your service entrance to support these additions safely.
How can I prepare my home's electrical system for an Ohio ice storm or a summer brownout?
For winter lows near 12°F, ensure your heating system's circuit is dedicated and in good repair. For summer AC peaks, consider a generator with a proper transfer switch to handle brownouts. In both cases, a professional inspection of your panel's connections and a whole-house surge protector are critical first steps to prevent damage from grid instability.
If I need a panel upgrade, what permits are required from Clermont County and does the work need to be inspected?
All major electrical work, especially a service upgrade, requires a permit from the Clermont County Building Department and must follow the current NEC 2020 code. The work must be performed by an electrician licensed by the Ohio Construction Industry Licensing Board. I handle securing the permit and scheduling the required inspections, which ensure the installation is safe and up to standard for your home and the utility.
What's the difference in maintenance for my overhead service mast compared to an underground line?
Your overhead mast service requires periodic visual inspection for weather damage, tree contact, and proper masthead clearance. Underground services, more common in newer developments, have different concerns like conduit integrity. For overhead lines, ensuring the connection at your weatherhead is tight and the mast is secure is a key part of preventative maintenance in our area.
