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JH Mastin Electric
Frequently Asked Questions
I see the power lines are overhead on my street. Does that make my electrical service different from a home with buried lines?
Overhead service, common here, introduces specific maintenance points. The masthead and weatherhead on your roof are your responsibility from the point of attachment downward, and are vulnerable to weather and tree damage. We check the integrity of this mast, the conduit, and the service cable entry during any panel upgrade or major inspection to ensure it can handle a new, larger service.
Why do my lights flicker sometimes, and should I be worried about RG&E's power quality damaging my new TV?
Flickering can stem from loose connections in your older wiring or from seasonal grid fluctuations RG&E manages, especially during ice storms. For modern electronics, this inconsistent voltage is a concern. Installing a whole-house surge protector at your main panel is a recommended defense, as it will clamp damaging voltage spikes before they reach your sensitive devices.
What's involved with getting a permit from the Town of Ontario for a panel replacement, and are you licensed for that?
The process involves submitting detailed load calculations and a diagram to the Town of Ontario Building Department. As a Master Electrician licensed by the New York State Department of State, I handle this paperwork and ensure the installation meets NEC 2020 standards. After inspection, you'll receive documentation for your records and for RG&E, who must reconnect the upgraded service. My license means I assume liability for code compliance and safety.
My lights dim when the refrigerator kicks on, and my home was built around 1967 in Ontario Center. Is the old wiring the problem?
Your home's 59-year-old cloth-jacketed copper wiring is likely a factor. While the copper itself is a good conductor, the insulation degrades over time, becoming brittle and less effective. More critically, the original 100-amp service and circuit design from 1967 simply cannot handle the cumulative load of modern refrigerators, air conditioners, and entertainment systems that a 2026 household uses daily. It's a capacity issue, not just an age issue.
How should I prepare my home's electrical system for Ontario's winter ice storms and the heating surge?
Winter preparedness starts with a professional inspection of your service entrance and masthead, as ice accumulation can strain overhead lines. Ensure your heating system's circuit is dedicated and properly sized. For extended outages common in our area, consider a professionally installed generator interlock kit, which is a safer and code-compliant alternative to using extension cords through a window.
We have lots of trees on our property near the park. Could that be causing electrical issues in our home?
Yes, the rolling terrain and heavy tree canopy common in Ontario Center can directly impact electrical health. Branches contacting overhead service lines cause interference and momentary outages. Furthermore, tree root systems can disturb and damage underground grounding electrode conductors, compromising your home's critical safety path for fault current. Both conditions warrant an inspection.
My power is out and I smell something burning near my panel. How fast can an electrician get to my house?
For a burning smell, we treat it as a priority dispatch. From our base near Ontario Town Park, we can be en route on NY-104 in minutes, with an estimated 5-8 minute arrival for most homes in Ontario Center. Please turn off the main breaker if it is safe to do so and call us immediately, as this indicates an active fault that requires urgent attention to prevent a fire.
I have a Federal Pacific panel and want to install a Level 2 EV charger. Is my 100-amp service from 1967 safe for this upgrade?
No, it is not safe to proceed. Federal Pacific panels have a known history of failing to trip during overloads, which is a significant fire hazard. Adding a 40-50 amp EV charger circuit to an already maxed-out 100-amp service would be unsafe and likely violate code. A full service upgrade to 200 amps is the necessary first step to safely support a modern EV charger or a heat pump system.