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Frequently Asked Questions
We live in the rolling glacial hills near the lake. Could the terrain be affecting our home's electrical grounding?
Yes, the rocky and variable soil composition in Canandaigua's glacial terrain can challenge a proper ground. An effective grounding electrode system is essential for safety and surge dissipation. Over time, electrodes can corrode or fail to maintain a low-resistance connection to earth. Heavy tree canopy common in these hills can also cause line interference during high winds. An electrician should test your grounding system and inspect for tree contact with overhead service lines.
Our overhead service line came down in a storm. What's involved in repairing or replacing a mast on a Canandaigua home?
Repairing an overhead service mast is a coordinated process. After RG&E disconnects power at the pole, a licensed electrician must replace the damaged mast, weatherhead, and conduit according to strict NEC 2020 clearance codes. The Canandaigua Code Enforcement Office requires a permit for this work, as it involves the structural attachment to your home. Once we pass inspection, RG&E will reconnect their service drop to the new mast.
My power went out and I smell something burning in my panel. How quickly can an electrician get to my home near the City Pier?
For an emergency like a burning smell, you should call 911 first, then an electrician. From our dispatch near the Canandaigua City Pier, we can typically be on NY-332 and at a downtown address within 5 to 8 minutes for urgent safety calls. Immediate response is critical to assess a potential arc fault or failing breaker before it escalates into a fire.
We have a Federal Pacific panel and want to add an EV charger. Is our old 60-amp service in Canandaigua safe for this?
No, it is not safe. Federal Pacific panels have a known history of failing to trip during overloads, creating a serious fire risk. A 60-amp service from 1959 cannot support a Level 2 EV charger or a modern heat pump. The installation would require a full service upgrade to at least 200 amps and the mandatory replacement of that hazardous panel. Attempting to add this load on the existing system is dangerous.
My smart TV and router keep resetting during storms. Is this an RG&E power quality issue or a problem with my house?
Seasonal ice storms and grid fluctuations from RG&E create a moderate surge risk for Canandaigua. While the utility's grid is a factor, your home's first line of defense is its internal wiring and protection. Flickering or resetting electronics often point to inadequate whole-house surge protection at the main panel and worn branch circuit connections. A professional can install surge protection devices and diagnose loose service conductors contributing to the problem.
Why does my 67-year-old Canandaigua home with original cloth wiring have lights that dim when the microwave runs?
Your home's electrical system is over six decades old. Cloth-jacketed copper wiring from 1959 lacks the insulation and capacity for modern 2026 appliance loads. A 60-amp panel, once standard, is now a severe limitation. Simultaneous use of a microwave, refrigerator, and computer can overload circuits, causing voltage drops you see as dimming lights. This strain is a precursor to overheating and potential failure.
Do I need a permit to replace my old Federal Pacific electrical panel in Canandaigua, and who handles the inspection?
Yes, a permit from the Canandaigua Code Enforcement Office is legally required for a panel replacement. This work must comply with the current NEC 2020 and all New York State Department of State licensing rules. As a Master Electrician, I handle pulling the permit, scheduling the inspection, and ensuring the installation meets all codes for your safety. The inspection verifies proper bonding, grounding, and breaker compatibility before the utility will restore power.
How should I prepare my Canandaigua home's electrical system for winter ice storms and potential brownouts?
Winter lows near 5°F and heating surge peaks put maximum demand on an aging grid. Start with a professional inspection of your service mast, meter base, and panel connections for corrosion or damage. For critical systems, consider a permanently installed generator with an automatic transfer switch, which requires a permit and proper integration. Installing a whole-house surge protector is also wise to guard against grid fluctuations when power is restored.