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Frequently Asked Questions
A tree branch fell on the overhead line to our house. Who is responsible for fixing the masthead where it connects?
Responsibility is clearly divided. NIPSCO owns and maintains the utility drop from the pole to your service masthead. You, the homeowner, own the masthead, the meter socket, and all wiring from that point into the house. If the masthead or the conduit (the pipe running up your wall) is damaged, that repair falls to a licensed electrician. We coordinate the necessary permit from the North Township Building Department and ensure the masthead is rebuilt to current code height and strength standards before NIPSCO will reattach their lines.
Our lights dim when the AC kicks on. Is it just our old Highland house, or are other neighbors having the same issue?
Homes in Highland built around 1959 have original, 67-year-old cloth-jacketed copper wiring. This system was engineered for a few dozen amps of lighting and basic appliances, not the continuous 50-amp demands of a modern central air conditioner or multiple high-definition televisions. The wiring insulation becomes brittle with age, and the 100-amp panel common in these homes simply lacks the physical space and bus bar capacity for the dedicated circuits required today. Upgrading the service panel and selectively replacing branch circuit wiring resolves this voltage drop and prevents overheating.
We got a quote for a panel change, but the electrician said nothing about permits. Is that normal?
No, it is not normal or legal. Any service upgrade or panel replacement in North Township requires a permit and inspection from the Township Trustee Office Building Department. This ensures the work complies with the adopted NEC 2020 code, which includes critical safety updates like AFCIs. As a Master Electrician licensed by the Indiana Professional Licensing Agency, I pull all required permits. The final inspection provides you with a formal record that the work is safe and to code, which is essential for both your insurance and future home sale.
We have minor tingles from some faucets. Could the flat, wet soil near the park affect our home's grounding?
Yes, the flat, often damp industrial plains soil in this area directly impacts your grounding electrode system. The metal water pipe and ground rod that were installed in 1959 may have deteriorated or corroded, creating a high-resistance connection. This faulty ground can cause stray voltage on plumbing and prevent breakers from clearing a fault quickly. We test the grounding electrode system's resistance and often need to drive new, supplemental rods to meet the low-resistance path required by the NEC for safety.
We want to add a heat pump and maybe an EV charger later. Can our 100-amp panel from 1959 handle it?
A standard 100-amp service from that era cannot safely support a heat pump and a Level 2 EV charger, which together can draw over 80 amps. More critically, many North Township homes of that vintage have Federal Pacific Electric (FPE) panels, which are a known fire hazard due to breakers that fail to trip. A full service upgrade to 200 amps is the necessary first step. This replaces the hazardous panel and provides the physical space and capacity for the modern, AFCI-protected circuits these high-demand appliances require by code.
How can we prepare our home's electrical system for an ice storm or a summer brownout?
Preparation focuses on safety and essential circuit backup. For winter ice storms that can bring down lines, ensure you have a listed, portable generator and a professionally installed transfer switch to back up critical loads like your furnace blower or refrigerator, avoiding deadly backfeed. Summer brownouts from peak AC demand cause low voltage, which can overheat motor-driven appliances. A whole-house surge protector, as mentioned, is critical year-round to guard against the utility grid switching that often accompanies these events.
Our smart TVs and modems keep resetting during thunderstorms. Is this a NIPSCO grid problem or our house wiring?
Seasonal thunderstorms on the flat plains create a moderate surge risk on the NIPSCO overhead lines. While some fluctuation is grid-based, your home's internal wiring acts as an antenna, inviting those surges inside. The cloth-jacketed wiring in your home offers no inherent protection. Installing a whole-house surge protector at the main service panel is the most effective defense, clamping dangerous voltages before they reach your sensitive electronics. Point-of-use surge strips provide a secondary, but less robust, layer of protection.
Our power is out and we smell something burning near the panel. How fast can an electrician get here?
For a potential electrical fire, we treat it as an immediate dispatch. From our staging near Wicker Memorial Park, we can typically reach any Highland address in 8 to 12 minutes using I-80/I-94 for the main artery. Our first priority upon arrival is to make the scene safe by disconnecting power at the meter if necessary, then diagnosing the source of the odor, which is often a failing breaker or overheated connection at the main lugs.