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Question Answers
We have overhead power lines coming to our house. What are the common maintenance issues we should watch for with this setup?
Overhead service, or a mast, is standard here. The most common issues are physical damage to the weatherhead or mast from tree limbs, and deterioration of the service cable insulation over time. You should visually check for any sagging, frayed wires, or damage where the conduit enters your house. Any work on the mast or service entrance conductors must be coordinated with AES Indiana and requires a permit from the Indianapolis Department of Business and Neighborhood Services.
We want to upgrade our electrical panel. What permits are needed in Indianapolis, and does the work have to follow the newest code?
A panel upgrade always requires an electrical permit from the Indianapolis Department of Business and Neighborhood Services. As of 2026, all work must comply with the NEC 2023, which may mandate upgrades like AFCI breakers for living areas. I handle pulling the permit and scheduling inspections. Using a master electrician licensed by the Indiana Professional Licensing Agency ensures the work meets all safety and legal standards, protecting your home's value and insurability.
Our lights dim when the AC kicks on, and we can't run the microwave and toaster at the same time. Is this normal for a Broad Ripple home built in the 1970s?
It's a common symptom of an older system meeting modern demands. Your home's original 100-amp service and NM-B Romex wiring, now over 50 years old, were sized for a different era. Today's kitchens and home offices often have multiple high-draw appliances operating simultaneously, which can overload those original circuits. A professional load calculation can determine if your system needs an upgrade to meet the 2026 NEC's standards for safety and capacity.
Our inspector flagged our Federal Pacific panel. Can our 1973 house with 100-amp service even handle adding a Level 2 EV charger or a new heat pump?
Addressing the Federal Pacific panel is the critical first step, as they are known for failing to trip during a fault. With only 100-amp service, adding a Level 2 charger or a large heat pump simultaneously would likely require a service upgrade to 200 amps. A dedicated load analysis will clarify the capacity needed. We often complete the panel replacement and service upgrade as a single project to safely enable these modern upgrades.
How should we prepare our home's electrical system for Indianapolis ice storms and summer brownouts?
Preparation focuses on backup power and surge protection. For extended winter outages, a properly installed and permitted generator with a transfer switch is key. For summer brownouts where voltage can drop, consider an uninterruptible power supply (UPS) for routers and computers. Ensuring your main service mast and overhead connections are secure before storm season can also prevent weather-related service drops.
We're near the Monon Trail with very flat, dense soil. Could that affect our home's grounding or electrical reliability?
The flat, often damp clay soils common in our area are actually favorable for establishing a good grounding electrode system, which is crucial for safety. However, heavy tree canopies near trails can cause issues. Overhead service drops may be vulnerable to falling limbs, and root systems can sometimes disturb underground conduit runs. An annual visual inspection of your overhead mast and meter base by a professional can identify these terrain-related risks early.
We lost all power and smell something burning near the panel. How fast can a master electrician get to us in Broad Ripple?
For a burning smell and total power loss, we treat it as an emergency dispatch. From a starting point near the Monon Trail, we can typically be en route within minutes and use I-465 to reach most Broad Ripple addresses in 15-20 minutes. The priority is to safely de-energize the affected area and diagnose the source, which is often a failing breaker, overheated connection, or a compromised Federal Pacific panel.
Our smart lights and TV keep resetting during storms. Is this an issue with our wiring or AES Indiana's power quality?
This points to grid-level surges or sags, which are common with AES Indiana's overhead lines during our moderate-to-high thunderstorm season. While your internal wiring may be sound, modern electronics are highly sensitive to these fluctuations. Installing a whole-house surge protector at your main panel is a recommended first defense. For critical equipment, adding point-of-use protectors provides an additional layer of protection against data loss and damage.