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Frequently Asked Questions
My power comes in on an overhead mast. What are the main risks I should watch for with that setup?
Overhead service masts are vulnerable to specific hazards. In our wooded areas, falling limbs can damage the mast or the service drop conductors. Ice accumulation in winter can add excessive weight. Internally, the point where the mast enters your house is a critical seal against moisture. Any signs of rust, physical damage, or a loose mast head should prompt an immediate evaluation to prevent water ingress or a service line failure.
With our cold winters and busy summer AC use, what should I do to prevent ice storm outages or brownouts from damaging my appliances?
Preparing for 15°F ice storms and summer peak demand involves layered protection. For brownouts, consider an automatic whole-home generator installed with a proper transfer switch. For surge protection, a professionally installed Type 1 device at the meter is crucial. These steps guard against both the low-voltage damage from brownouts and the violent surges that can follow power restoration.
I heard Federal Pacific panels are dangerous. I have one and a 100-amp service. Can I add a Level 2 EV charger or a new heat pump?
No, you cannot safely add those loads. A Federal Pacific panel is a known fire hazard due to faulty breakers that often fail to trip. Your existing 100-amp service is already at capacity for a 1986 home. Installing a Level 2 charger or heat pump requires first replacing the hazardous panel and upgrading your service to 200 amps, a project that involves Duke Energy and a new meter socket.
We have rolling hills and dense forest around Georgetown. Could that be causing weird flickering in my lights?
Absolutely. The heavy tree canopy common in this area can cause line interference during high winds, leading to flickering. Furthermore, rocky soil in hilly terrain can compromise grounding electrode connections over time, which is critical for system stability and safety. An inspection should verify your ground rod's integrity and check for tree limb contact with the overhead service drop to your mast.
My Georgetown home was built in 1986 and still has its original wiring. Why are my lights dimming when the microwave and AC run together?
Your home's 40-year-old electrical system was designed for a different era. Original 100-amp panels and NM-B Romex wiring from 1986 are now taxed by modern loads from computers, large-screen TVs, and multiple kitchen appliances running simultaneously. This constant strain on aging components often leads to voltage drop, causing dimming lights and potentially overheating connections.
My smart home devices keep resetting during summer thunderstorms. Is this a Duke Energy grid issue or a problem with my house?
Floyd Township's moderate surge risk from summer storms means grid fluctuations are common, but your home's protection is the critical factor. Utility-side events can send damaging surges into your panel. To protect sensitive electronics, a whole-house surge protector installed at your service entrance is essential, acting as a first line of defense that typical power strips cannot provide.
I'm near the Floyd County Library and just lost all power with a burning smell. How fast can a master electrician get here?
A dispatch from our shop can have a truck on the road immediately. From our central location, we'd take I-64 and be at your Georgetown address within 10 to 15 minutes. A burning smell indicates an active fault, so our priority is rapid response to secure the panel and prevent a potential fire before restoring service.
If I upgrade my electrical panel, what permits are needed from Floyd County, and do I need a licensed electrician?
Any service upgrade or panel replacement in Floyd Township requires a permit from Floyd County Building and Development Services. The work must be performed by an electrician licensed by the Indiana Professional Licensing Agency and must comply fully with NEC 2020, which mandates AFCI protection for most living area circuits. As the master electrician, I handle all permit filings and coordinate the required Duke Energy meter disconnect and reconnect, ensuring a fully compliant installation.
