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Frequently Asked Questions
My North End home was built in 1985. Why do my lights dim when the microwave and AC run at the same time?
Your electrical system is 41 years old, and its original design is being outpaced by modern demand. A 100A service panel with NM-B Romex wiring was adequate for its time, but today's kitchens and entertainment centers add significant load. This creates voltage drop across the circuits, which you see as dimming lights. Upgrading to a 200A panel with new branch circuits resolves this by providing the capacity your 2026 appliances require.
My power comes from an overhead line to a mast on the roof. What should I watch for with this setup?
Overhead service lines and masts are common in the North End. You should visually inspect the mast for rust or damage, and ensure the conduit is securely attached to the house. The main concern is weather; heavy snow or ice accumulation can strain the mast or pull the service drop loose. Also, verify tree branches are well clear of the incoming lines. If you're considering a service upgrade or reroofing, coordinating with your utility and an electrician to temporarily disconnect and secure the mast is a standard procedure.
I have an old 100A Federal Pacific panel. Can I safely add a Level 2 EV charger or a new heat pump?
Adding major loads to a Federal Pacific panel is not recommended due to its known failure to trip during overloads, a serious fire risk. Even if the panel were safe, a 100A service from 1985 lacks the spare capacity for a 50A EV charger or a multi-zone heat pump. The project requires a full panel replacement with a modern, listed panel and likely a service upgrade to 200A. This ensures safe operation and compliance with the NEC's requirements for new continuous loads.
I smell something burning from an outlet and lost power in part of my house. Who can get here fast in Boise?
A burning odor with a partial power loss is a fire hazard that needs immediate attention. We prioritize these calls and can typically dispatch from near Camel's Back Park, reaching most North End homes via I-184 in 10-15 minutes. The first step is to turn off power at the breaker to the affected circuit. Our emergency response focuses on isolating the fault—often a failing receptacle or loose connection—to make the area safe before planning a permanent repair.
We live in the foothills near Camel's Back Park. Could the rocky soil affect our home's electrical system?
Yes, the rocky, well-drained soil in the foothills transition zone can complicate grounding. The National Electrical Code requires a low-resistance connection to earth for safety. In rocky soil, achieving this often means driving longer or additional grounding rods, or using a concrete-encased electrode (Ufer ground). A proper ground is non-negotiable; it ensures surge protection works and that fault current has a safe path to trip the breaker, protecting both people and equipment.
My smart devices keep resetting. Is this a problem with Idaho Power or my home's wiring?
Frequent resets in smart devices often point to minor grid surges or voltage sags, which are common with Idaho Power's overhead infrastructure, especially during seasonal lightning. While the utility manages the grid, protecting your electronics is a homeowner's responsibility. A whole-house surge protector installed at your main panel is the most effective defense. It clamps these transient voltages before they reach your sensitive equipment, something basic power strips cannot handle.
I want to upgrade my electrical panel. What permits are needed in Boise, and does the work have to be to current code?
All panel replacements in Boise require a permit from the City of Boise Planning and Development Services. The work must be performed by a licensed electrician, as verified by the Idaho Division of Occupational and Professional Licenses, and it must fully comply with the currently adopted 2023 NEC. This isn't just red tape; the inspection ensures your new installation is safe, correctly grounded, and has adequate working clearance. We handle the permit filing and coordinate the inspection as part of the job.
How should I prepare my home's electrical system for Boise's summer brownouts and winter ice storms?
Preparation addresses two different issues. For summer brownouts, which strain the grid during AC peaks, consider a hardwired backup generator with an automatic transfer switch to maintain critical circuits. For winter storms that can bring down lines, a whole-house surge protector is crucial, as power restoration often causes damaging surges. Ensuring your service mast and meter base are securely rated for the foothills' snow and ice load is also a key preventative step.