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Q&A
My power comes from an overhead line on a mast. What are the common maintenance issues I should watch for with this setup?
Overhead mast service is common here. The primary issues are weather exposure and wildlife. Inspect the mast head and weatherhead for corrosion or cracking, and ensure the service drop cables are secure and clear of tree limbs. Ice accumulation can add dangerous weight. Also, check where the conduit enters your house for gaps that could let in moisture or pests. Proper mast height and clearance are not just maintenance items; they are NEC safety requirements to prevent fire and shock hazards.
My Storrs Center home was built in 1979 and has original NM-B Romex wiring. Why do the lights dim when the microwave and space heater are on at the same time?
Your electrical system is about 47 years old. The original 100-amp service and branch circuits were sized for the typical 1979 appliance load, which is far lower than today's demand from high-current devices. NM-B Romex from that era is safe if undamaged, but the system's capacity is the real issue. Adding dedicated circuits for modern kitchens and office equipment is a standard upgrade to safely handle 2026 power needs without overloading the original wiring.
My smart lights and modem keep resetting during storms. Is this an Eversource grid problem or something in my house?
Flickering or resets often start with the utility grid. Eversource manages a grid with moderate surge risk, especially from seasonal ice storms common in our area. These micro-outages and voltage sags can disrupt sensitive electronics. While the problem may originate outside, protecting your home requires internal measures. Installing a whole-house surge protector at your main panel and using point-of-use protectors for electronics creates a layered defense against both external surges and internal electrical noise.
How should I prepare my home's electrical system for a winter ice storm and potential brownout?
Winter peaks strain the grid. For a 5°F ice storm, ensure your heating system is serviced and consider a hardwired backup generator installed with a proper transfer switch—never use a portable generator indoors. Brownouts, or low voltage, can damage compressor motors in furnaces and refrigerators. A whole-house surge protector is critical for the inevitable power restoration surges. These proactive steps protect your home's major systems during the most demanding season.
We have a lot of tall trees around our property near UConn. Could that be causing our intermittent electrical issues?
Yes, a heavy tree canopy directly impacts electrical health. Branches contacting overhead service lines can cause flickering, noise, and even faults. Furthermore, root systems in rocky New England soil can disrupt underground grounding electrode conductors if they are damaged or corroded. We recommend a visual inspection of your service mast and lines for tree contact, and testing the grounding system to ensure it has a low-resistance path to earth, which is vital for safety and stability.
My power went out and I smell burning from an outlet. How fast can an electrician get to my house near UConn?
For an emergency like a burning smell, you should call immediately and secure the area. From our dispatch point near the University of Connecticut, we can typically be on the road within minutes, using I-84 to reach most Storrs neighborhoods in 10 to 15 minutes. The priority is to de-energize the faulty circuit, assess for fire risk, and make a safe, temporary repair before addressing the root cause.
I want to upgrade my electrical panel. What permits are needed from the Town of Mansfield, and do I need a licensed electrician?
A panel upgrade always requires a permit from the Town of Mansfield Building Department and a final inspection. In Connecticut, this work must be performed by an electrician licensed through the Department of Consumer Protection. We handle the permit paperwork and ensure the installation meets NEC 2023 code, which includes modern safety devices like AFCI breakers. Using a licensed professional guarantees the work is documented correctly with the utility and town, protecting your home's value and insurance coverage.
I have an old 100-amp Federal Pacific panel. Can I safely add a Level 2 EV charger or a new heat pump to my 1979 home?
A Federal Pacific panel presents a significant safety risk and should be replaced before adding any major load. Even with a new panel, a 100-amp service from 1979 is generally insufficient for a Level 2 charger and a modern heat pump simultaneously. A full service upgrade to 200 amps is the standard, code-compliant path forward. This upgrade provides the necessary capacity on the bus bars for these high-demand appliances and future-proofs your home.