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Frequently Asked Questions
My power comes in on an overhead wire to a mast on the roof. What should I watch for?
Your overhead mast service is vulnerable to weather and environmental wear. Inspect the mast head and the service cable for signs of cracking, animal damage, or rust, especially after severe storms. Ensure the mast is still securely anchored; ice accumulation and wind can loosen it. The heavy tree canopy also means you should regularly check for branches that may have grown too close to or are rubbing against the service drop. Any sagging in the line between the pole and your house warrants a call to your utility provider and an electrician.
We have a lot of tall trees near our house. Could that be causing our flickering lights?
Yes, the heavy tree canopy common in Simsbury Center can directly impact electrical health. Branches contacting the overhead service drop from the utility pole to your mast can cause intermittent connections, leading to flickering lights and voltage irregularities. Furthermore, expansive root systems and rocky, glacial soil in the area can compromise your grounding electrode system over time, which is critical for safety and stable voltage. An inspection should check both the overhead service condition and the integrity of the ground rods.
My smart TV and modem keep resetting during storms. Is this an Eversource grid problem or my house wiring?
It's likely a combination. The Eversource grid in our area faces moderate surge risk, especially from seasonal ice storms that can cause line faults and voltage spikes. However, your home's internal wiring and lack of proper surge protection act as the final defense. Transients from the utility lines can travel into your home, damaging sensitive electronics. Installing a whole-house surge protector at your service entrance panel is the most effective solution to clamp these spikes before they reach your devices.
My 1970s Simsbury Center home has original wiring. Why do the lights dim when the new refrigerator kicks on?
A home built around 1970 has a 56-year-old electrical system, which was designed for a different era of power consumption. Original NM-B Romex wiring from that period, while still functional in many circuits, was sized for fewer and less demanding appliances. Modern refrigerators, air conditioners, and entertainment systems draw more power simultaneously, stressing the capacity of that era's 100-amp service. This load imbalance on the bus bars often causes noticeable voltage drops, which manifest as dimming lights.
I have an old 100-amp Federal Pacific panel. Can I add a Level 2 EV charger or a heat pump?
No, you cannot safely add those major loads with your current setup. A Federal Pacific panel is a known fire hazard due to breakers that can fail to trip under overload. Even if the panel were safe, a 100-amp service from 1970 lacks the capacity for a 40-50 amp EV charger or a heat pump compressor on top of existing household loads. The required upgrade involves replacing the hazardous panel, likely upgrading to a 200-amp service, and installing dedicated circuits with modern AFCI breakers to meet current code and safety standards.
How can I prepare my Simsbury home's electrical system for ice storms and summer brownouts?
Start with a professional assessment of your service entrance, mast, and grounding electrodes, as winter ice load can damage overhead connections. For brownout protection during summer AC peaks, consider an automatic standby generator with a proper transfer switch installed to code. Ensure all critical circuits, like refrigeration and medical equipment, are on a protected subpanel. Whole-house surge protection is also wise, as grid fluctuations during storms and peak demand often cause damaging power surges.
The power is out and I smell something burning near the panel. Who can get here fast?
Turn off the main breaker at your panel immediately and call for emergency service. A burning odor indicates an active fault that can lead to fire. From Simsbury Town Hall, our trucks can be on CT-10 and at your address within 5-8 minutes for a critical dispatch like this. Do not attempt to reset any breakers or use the electrical system until a master electrician has diagnosed and repaired the fault.
I want to upgrade my electrical panel. What permits are needed from the Simsbury Building Department?
A service upgrade or panel replacement always requires a permit from the Simsbury Building Department and a subsequent inspection. The work must comply with the current NEC 2023 code, which mandates AFCI and GFCI protection in specific areas. As a Connecticut Licensed Electrical Contractor, we handle the permit application, scheduling, and ensure the installation passes inspection. This process is not just red tape; it's a vital check that the work meets strict safety standards to protect your home and family.