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Frequently Asked Questions
Our power comes from an overhead line on a mast. What maintenance should we be aware of for this type of service in Orange?
Overhead mast service requires periodic visual inspection. Look for weathering or cracking of the masthead weatherhead, and ensure the service drop cables from the pole are clear of tree branches. The connection point at your roof is the homeowner's responsibility. Any corrosion or damage here can lead to power loss or fire, and repairs must be performed by a licensed electrician following City of Orange permit requirements.
We just lost all power and smell something burning near the panel in our Old Towne home. Who can get here fast?
This is an immediate safety issue. Turn off the main breaker if it's safe to access and call for emergency service. From Orange Plaza, a qualified electrician can be at your door in 5-8 minutes via SR-55. A burning smell often indicates a failing connection at a bus bar or breaker, which poses a serious fire risk and requires professional diagnosis.
Our 1995 home in Old Towne Orange has original wiring and the lights flicker when we use the microwave. Is this normal for a house that's 31 years old?
This is a common symptom in homes from that era. Your NM-B Romex wiring, while still functional, was installed before today's high-power appliances like modern refrigerators, computers, and entertainment systems. The 100-amp service panel, standard in 1995, is now often at capacity. Upgrading to a 200-amp panel provides the necessary headroom and integrates modern safety devices like AFCI breakers required by current code.
Our smart TVs and routers in Orange keep resetting during the day. Is this a problem with Southern California Edison's grid?
While SCE provides a reliable grid, momentary voltage sags or minor fluctuations are common, especially during summer peaks. These micro-outages can disrupt sensitive electronics. Installing a whole-house surge protector at your main panel will guard against these internal grid events. Given our low lightning risk, this type of protection addresses the most frequent cause of electronic resets.
We're adding a circuit in Orange. Do we really need a permit from the city, and is our electrician CSLB-licensed?
Yes, a permit from the City of Orange Building Division is legally required for adding circuits, panel work, or service upgrades. It ensures the work is inspected for safety and compliance with NEC 2023. Always verify your electrician holds an active C-10 license from the Contractors State License Board (CSLB). This protects you from liability and guarantees the work meets all state and local codes.
We live in the flat area near the Orange Plaza. Could the soil affect our home's electrical grounding?
The flat, urban valley soil in Orange is generally conducive to good grounding. However, the primary concern in this terrain is often the age and condition of the grounding electrode system itself. A 1995 home may have a single ground rod; current NEC 2023 code often requires two for improved safety. We would test the existing ground resistance and upgrade the system if needed to ensure proper fault current dissipation.
How should we prepare our Orange home's electrical system for summer brownouts or a rare winter ice storm?
For summer brownouts, ensure your air conditioning system is on a dedicated, properly sized circuit and consider a hard-wired surge protector to shield electronics from voltage drops. For extended outages, a permanently installed generator with an automatic transfer switch is the safest backup. Portable generators must be used outdoors with a proper interlock kit to prevent backfeed, which is lethal to utility workers.
We found a Federal Pacific panel in our 1995 Orange home and want to add a Level 2 EV charger. Is this safe?
No, it is not safe. Federal Pacific panels are a known fire hazard due to breakers that can fail to trip. Adding a 40-50 amp EV charger circuit would place a dangerous load on this recalled equipment. A full service upgrade is required, replacing the Federal Pacific panel with a modern 200-amp panel. This provides the capacity for the EV charger and future needs like a heat pump.