Pacific Power: A Trusted Electric Utility Serving Portland, Oregon

For nearly a century, Pacific Power has been the electric utility provider for Portland, Oregon and the surrounding Willamette Valley. Operating 24 hours a day, seven days a week, their team of skilled electricians and customer service representatives ensures homes and businesses have safe, reliable power. They handle everything from routine service connections to major storm restoration, serving both residential and commercial customers with a focus on local reliability.

Business Overview

Pacific Power is a full-service electric utility established in the 1920s. Their 24/7 customer service center provides immediate help for emergencies, new connections, and billing questions. With deep roots in the Pacific Northwest, they understand the specific needs of Portland-area homes—from older craftsman bungalows in Irvington to modern apartments in the Pearl District—and the commercial demands of local businesses. Their workforce includes linemen, engineers, and support staff dedicated to keeping the lights on across the region.

Key Services

Pacific Power manages the entire electric service lifecycle for its customers. Common services include:

• Power restoration after outages caused by coastal storms or Willamette Valley wind
• New service connections for residential construction and commercial projects
• Meter installation, reading, and troubleshooting
• Billing support and account management
• Planned service interruptions for system upgrades
• Renewable energy options via the Blue Sky program
• Electrical equipment monitoring using drone technology

Areas Served

Pacific Power provides electric service throughout the Portland metro area and the wider Willamette Valley. Their team is familiar with local housing stock, from historic neighborhoods to new developments. Service cities include:

• Portland OR
• Salem OR
• Hillsboro OR
• Beaverton OR
• Gresham OR
• Corvallis OR
• Aloha OR
• Lake Oswego OR
• Tigard OR
• Oregon City OR
• And many more communities in the region

Company History

Founded nearly 100 years ago, Pacific Power began as a local provider serving a growing Northwest. Over decades, they expanded their grid to cover urban and rural areas, adapting to technological changes while maintaining a focus on customer service. A key development was the creation of their Customer Guarantee Program, which puts specific promises in writing. They also pioneered the use of drones for inspecting power lines in difficult terrain, improving safety and response times.

Leadership

While specific owner details aren't public, Pacific Power's leadership emphasizes local presence and community involvement. Management includes experienced utility professionals who live in the regions they serve. The company actively participates in local initiatives, such as programs supporting children with disabilities and community resilience projects. This local engagement helps inform their operational decisions and service improvements.

Specialties & Highlights

Several features distinguish Pacific Power in the Portland, Oregon utility landscape:

• Customer Guarantee Program: Seven specific guarantees covering power restoration, appointment windows, billing accuracy, and more, backed by a promise to pay if commitments aren't met.
• 24/7 Customer Service Center: Specially trained representatives available around the clock, plus a direct outage line for immediate reporting.
• Blue Sky Renewable Energy: A program allowing customers to support renewable energy sources, reflecting Oregon's environmental values.
• Drone Monitoring: Using unmanned aircraft to inspect electrical equipment in remote or rugged areas, enhancing preventative maintenance.
• Community Commitment: Ongoing support for local programs, including those aiding children with disabilities.

Why Locals Choose Pacific Power

Residents and businesses in Portland, Oregon choose Pacific Power for its long-standing reliability and customer-focused approach. The combination of nearly a century of experience, a strong guarantee program, and local operational knowledge provides peace of mind. Whether it's a storm outage in West Linn or a new construction project in Happy Valley, customers trust Pacific Power to deliver consistent, safe electric service. Their dedication to the community and innovation in service makes them a foundational utility provider for the region.