GoHero Home Services: Knoxville's Trusted Plumbing, HVAC & Electrical Experts

Since 2004, GoHero Home Services has been an integral part of the Greater Knoxville community, providing essential home system solutions from its Knoxville headquarters. As a veteran-founded company, it brings a disciplined approach to residential and commercial service, building a reputation for reliability and code-compliant workmanship. Operating 24/7, the company serves a wide range of clients, from historic homes in Sequoyah Hills to new developments in West Knoxville.

Key Services for Knoxville Homes

The company’s comprehensive service list is tailored to the specific needs of East Tennessee homes. Their offerings are grouped into three core categories essential for local property maintenance.

Plumbing & Drain Services

From bathtub and shower installations in older homes in Fountain City to drain repairs for restaurants in the Old City, GoHero handles plumbing systems common to Knoxville’s varied housing stock, including issues with clay tile drains found in many mid-century neighborhoods.

Electrical & Safety Systems

Electrical services address both modern upgrades and safety concerns. This includes panel repairs in 1970s-era homes in Powell, EV charging station installations for commuters, and whole-house generator setups for areas like Seymour, which can experience power disruptions during seasonal thunderstorms.

HVAC & Climate Control

HVAC services are critical for the region’s humid summers and variable winters. The team performs system installations, repairs, and maintenance to handle the high demand during the July heat waves and prepare furnaces for cold snaps that sweep down from the Smokies.

Areas Served Across the Greater Knoxville Region

GoHero Home Services maintains a broad and detailed service footprint. Their team is operationally familiar with the distinct infrastructure found across this diverse territory.

Primary Service Zone: The company is deeply integrated within Knoxville neighborhoods including Bearden, North Knoxville, South Knoxville, Fountain City, Karns, and Farragut.

Extended Service Area: Their reliable service extends to surrounding communities such as Maryville, Alcoa, Lenoir City, Oak Ridge, Sevierville, Pigeon Forge, Gatlinburg, Morristown, Clinton, and Jefferson City.

This geographic knowledge allows for efficient routing and an understanding of common issues, whether dealing with the older plumbing in Parkridge historic homes or the electrical demands of newer subdivisions in Hardin Valley.

Company History & Local Roots

GoHero Home Services’ story is intertwined with Knoxville’s growth. Founded in 2004 by Air Force veteran Robert Keith as a new construction plumbing company, it filled a specific need in the local building market. A significant transition occurred in 2013 when the company shifted focus to service and repair, rebranding as Knoxville Plumbing to better serve existing homeowners.

Further expansion came in 2018 with the acquisition of the locally established J&J Septic, adding 17 years of community expertise. The most substantial evolution happened in 2019, when the company became Hero Services (now GoHero Home Services) and added full HVAC and electrical divisions, led by technicians each boasting over 30 years of experience, creating the comprehensive home service provider Knoxville residents know today.

Leadership & Team

Founder Robert Keith’s expertise is rooted in formal training and extensive local application. His training began at Sheppard Air Force Base, and he holds master plumbing licenses in multiple states, including Tennessee. His 30+ year career encompasses utilities, industrial, residential, and repair work, providing a broad skill set relevant to Knoxville’s diverse needs.

The company’s mission applies military values of discipline and honesty to client service. The team is fully licensed, bonded, and insured, with technicians holding certifications in specific systems like Uponor Pex and ProPress, which are commonly used in local installations.

Community-Specific Specializations

• Expertise in servicing and updating HVAC systems in Knoxville’s many split-level and ranch-style homes built from the 1950s-1980s, which often have original equipment.
• Rapid response protocols for plumbing emergencies, such as frozen pipe bursts during the region’s occasional hard freezes that impact homes in shaded areas like those near Third Creek.
• Efficient navigation of permit processes with the City of Knoxville Codes Administration and other local municipalities for electrical panel upgrades and generator installations.
• Solutions for hard water scale buildup common in homes using Knoxville Utilities Board (KUB) water, which affects water heaters, faucets, and showerheads.
• Preventative HVAC maintenance scheduling aligned with the local pollen season and the high humidity preceding the annual Dogwood Arts Festival.

Local Reputation & Reliability

With nearly two decades of continuous operation, GoHero Home Services has established itself as a stable and reliable presence in the Knoxville home services market. Their longevity has fostered patterns of repeat business and referrals throughout communities like Bearden and Farragut. The company’s consistent adherence to local building codes and standards set by Tennessee’s Department of Commerce and Insurance ensures work meets rigorous inspection benchmarks. Their 24/7 operational model and broad geographic reach are specifically adapted to serve the sprawling Greater Knoxville area, providing dependable plumbing, HVAC, and electrical service across the region.